TERMS & CONDITIONS

eshop.ioannakourbela.com is an electronic store displaying and selling online the products of Κ3 Wearable Thinking, a company based in Greece.  Before visiting our e-shop and browsing around our website, we would like you to consult the following terms and conditions applicable to those making use of Ioanna Kourbela e-shop, our electronic store available at eshop.ioannakourbela.com

Please make sure that you agree with the following terms and conditions as further use and browsing around eshop.ioannakourbela.com implies your tacit and unreserved agreement as well as consent to those terms and conditions. 

Products and Services

The Ioanna Kourbela e-shop is liable for the quality, completeness, and validity of the information posted on its eshop.ioannakourbela.com website both in terms of the accuracy of the information posted and of the online services provided, subject to any technical or typographical errors that cannot be foreseen or may ensue involuntarily, during interruption of the website’s operation due to reasons beyond our control.  

Our e-shop also holds the right to waiver the delivery times of the merchandise shipped when those are subject to reasons beyond its control.  The Ioanna Kourbela e-shop can issue no guarantees as to the availability of its products.  However, it does guarantee to notify end consumers promptly as to the non-availability of said products. 

The online store Ioanna Kourbela e-shop displays content, (e.g., information, descriptions, photographs, displays, etc) products, and services available on the website “as is”.

Security

The Ioanna Kourbela e-shop is fully aware of the significance entailed in the security of your Privacy and of your electronic transactions.  For this purpose, it has taken all necessary steps by means of cutting-edge technology to ensure that your security is safeguarded to the fullest. All information pertinent to your personal details and transactions are secure and confidential. 

Our Ioanna Kourbela e-shop succeeds in this task by means of the following methods:

Customer Identification

There are two codes we use in identifying you when you log in: Your Entry Code (e-mail or username); and your Confidential Access Code (password).  Every time you log in to our website or online store, these two pieces of data keep your personal details safe and secure.

You can change your Password as often as you like.  You and only you have access to your personal details by means of these two codes and you are therefore responsible for keeping them confidential as well as inaccessible to third parties.

In the event that your password is lost or third parties become privy to it you must notify us immediately as our Ioanna Kourbela e-shop cannot be held responsible for the use of your password by an unauthorized party. 

For reasons of security, we recommend that you change your password at regular intervals and avoid using as passwords easily traceable phrases or sequences (e.g., your date of birth). 

Firewall

Access to the Ioanna Kourbela e-shop servers is protected by a firewall, something which, on the one hand, does allow access to our online store by our customers/users while, on the other, bars outside access to the servers and databases where our company’s confidential data and information are stored. 

Transaction Confidentiality

Confidentiality of your transactions is a given.  The same key principles governing ordinary commercial transactions are in strength for e-commerce as well.  All personal information communicated by the Ioanna Kourbela e-shop members/users remains confidential as our electronic store has taken all measures to ensure that such information is used only within the framework of the services our online store provides.  Some of these measures are: 

Only authorized company personnel has access to the details of customer transactions and only when such access is deemed necessary, for example, when processing customer applications. 

Ioanna Kourbela e-shop does not share or reveal customer personal details and transactions unless it is expressly authorized in writing by you or by court order or by a decision issued by some other public authority. 

Under no circumstances will the Ioanna Kourbela e-shop reveal, share, or publicize your personal details and information that you entrust it with.  Personal details and information that you place at our disposal during your member registration are used exclusively for the purposes of your transactions.  All of the personal and confidential information that you share with us is encrypted and stored safely and securely. 

Personal Data Protection

There will be cases when (e.g., when you visit and browse through the various pages of our eshop.ioannakourbela.com website for your purchasing needs; or when we wish to ensure that we have access to you so that our new product updates may reach you) we may ask you to submit some of your personal details (name, profession, e-mail address, date of birth, etc). 

Any and all personal data that you submit throughout our eshop.ioannakourbela.com website are exclusively reserved for use by the service corresponding to the page(s) where you have submitted your data.  Such data, according to the stipulations of Law 2472/97 (where applicable) governing protection and processing of personal data, are treated as fully confidential. 

Billing Methods

  • By Deposit to a Bank Account

Please use the following information in order to deposit the total amount corresponding to your order:

Account 1360023220001767
ALPHA BANK
Account Number 1360023220001767
IBAN Number GR 2601 4013 6013 6002 3200 03130

Orders will be processed as soon as you have deposited the total amount corresponding to your order in the bank account shown above. 

  • By Credit Card

The ioannakourbela e-Shop accepts all Visa and Mastercard credit cards.  All of your transactions with our online store are protected by cutting-edge, online, secure server systems (SSL-128 bit and DNS certification by Verisign, Inc). 

  •  PayPal

The ioannakourbela e-shop accepts payments via PayPal. 

  •  By Cash upon Delivery of your shipment to your premises (cash-on-delivery)

You pay the courier service or our company’s dispatcher cash as soon as shipment has been delivered to your premises.

Delivery throughout Greece has a standard fee of 2,5€.

The cash-on-delivery payment method is available for Greece only and are possible for amounts up until 1500 euros. When ordering from a country outside the European Union, please check shipping costs on your order’s confirmation page as charges may vary from country to country. 

Prices displayed under each product include V.A.T. (23%). Ioanna Kourbela reserves the right to change prices without prior notice. 

NOTE: Non-European Union customers may incur extra charges ensuing from the differences in currency, customs clearance expenses, import duties, product restrictions, and other local regulations for which our company cannot be held liable. 

Shipping and Delivery

To dispatch the goods you have purchased to your home address we collaborate with ACS for deliveries within Greece and UPS for worldwide deliveries.

Return Policy

You may return the item(s) you have purchased without any obligation on your part to justify their return within fifteen (15) days following their date of delivery. 

We accept returns as long as the items you wish to return are in the same condition in which you received them, in other words, in their original, sealed, and undamaged packaging and are accompanied by the retail receipt or invoice. 

For obvious health safety reasons we do not accept returns for swimwear, leggings, and/or underwear items.

Should you wish to return an item you should first e-mail us at returns@ioannakourbela.com  or call us at +30 210 9942731. In either case, you should mention your order code.

Following communication, the return parcel should be shipped to:

Κ3 Wearable Thinking
86 Alimountos Street
GR-16451 Argyroupoli

To avoid any unnecessary inconvenience, we recommend that you thoroughly inspect the items you have purchased as soon as you receive them, checking the condition the purchased items are in, for signs of damage to the packaging, and for any visible indications of potential problems (e.g., wrong item, etc).

Depending on the billing method you elected for your purchase and the shipping method you selected when return the item(s), we will refund you money within 7-10 business days as of the date we received the goods you are returning.  

Restrictions

  • Items must be returned within 20 days as of the date you purchase them. 
  • Returning items necessitates prior approval by our Customer Service Department.  Please call +30 210-9942731 or send an email to returns@ioannakourbela.com
  • Products which have been washed or worn cannot be returned or exchanged.  

How to exchange or return items

If you wish to make changes in the size and/or color of an item you have purchased at our Ioanna Kourbela e-shop you must contact us at 0030 210-9942731. 

The address where you should ship the item(s) you are returning is:

K3 Wearable Thinking
E-SHOP Sales Department
86 Alimountos Street
GR-16451 Argyroupoli, Greece

Customers take full responsibility for the safe shipping of the package they are returning.  The best way is to send it registered or by courier service.  Κ3 Wearable Thinking cannot be held liable for any losses.  Please be aware that it will take 1-2 weeks for the package containing the items destined for return to be delivered to us and processed. 

Items purchased from any of the Ioanna Kourbela stores

We accept returns of items purchased only through our Ioanna Kourbela e-shop.

TERMS OF SECURITY

 

Security

The Ioanna Kourbela e-shop is fully aware of the significance entailed in the Protection of your Personal Data and of your electronic transactions.  For this purpose, it has taken all necessary steps by means of cutting-edge technology to ensure that your security is safeguarded to the fullest.  

All information pertinent to our personal details and transactions are secure and confidential.  The Ioanna Kourbela e-shop succeeds in this task by means of the following methods: 

Customer Identification

There are two codes we use in identifying you when you log in: Your Entry Code (e-mail or username); and your Confidential Access Code (password).  Every time you log in to our website or e-store, these two pieces of data keep your personal details safe and secure. 

You can change your Password as often as you like.  You and only you have access to your personal details by means of these two codes and you are therefore responsible for keeping them confidential as well as inaccessible by third parties. 

In the event that your password is lost or third parties become privy to it you must notify us immediately as our Ioanna Kourbela e-shop cannot be held responsible for the use of your password by an unauthorized party.  For reasons of security, we recommend that you change your password at regular intervals and avoid using as passwords easily traceable phrases or sequences (e.g., your date of birth). 

Confidentiality Safeguards during Personal Data Transfer

To safeguard confidentiality during data transfer, we employ the SSL-128bit encryption protocol.  The system has been certified by Verisign, a company specializing in electronic transaction security matters. 

Firewall

Access to the Fashion e-Shop servers is protected by a firewall, something which, on the one hand, allows access to our online store by our customers/users while, on the other, bars access to the servers and databases where our company’s confidential data and information are stored. 

Transaction Confidentiality

Confidentiality of your transactions is a given.  The same key principles governing ordinary commercial transactions are in strength for e-commerce as well.  All personal information communicated by the Ioanna Kourbela e-shop members/users remains confidential as our electronic store has taken all measures to ensure that such information is used only within the framework of the services our online store provides.  Some of these measures are: 

Only authorized company personnel has access to the details of customer transactions and only when such access is deemed necessary, for example, when processing customer applications. 

Ioanna Kourbela e-shop does not share or reveal customer personal details and transactions unless it is expressly authorized in writing by you or by court order or by a decision issued by some other public authority. 

Under no circumstances will the Ioanna Kourbela e-shop reveal, share, or publicize your personal details and information that you entrust it with.  Personal details and information that you place at our disposal during your member registration are used exclusively for the purposes of your transactions.  All of the personal and confidential information that you share with us is encrypted and stored safely and securely. 

Personal Data Protection

There will be cases when (e.g., when you visit and browse through the various pages of our eshop.ioannakourbela.com website for your purchasing needs; or when we wish to ensure that we have access to you so that our new product updates may reach you) we may ask you to submit some of your personal details (name, profession, e-mail address, date of birth, etc). 

Any and all personal data that you submit throughout our eshop.ioannakourbela.com website are exclusively reserved for use by the service corresponding to the page(s) where you have submitted your data.  Such data, according to the stipulations of Law 2472/97 (where applicable) governing protection and processing of personal data, are treated as fully confidential.  

 

ELIGIBILITY TO PARTICIPATE IN THE DRAW –

IOANNA KOURBELA ONLINE SHOP CELEBRATES ITS 2ND BIRTHDAY



The company “PANTELIS KOURBELAS & CO. LTD.” with distinctive title “IOANNA KOURBELA” (hereinafter “IOANNA KOURBELA”) having its registered office in Argyroypoli Attica, 86 Alimountos Street (tel. +30 210 9942731), legally represented, organizes the following promotion entitled “IOANNA KOURBELA ONLINE SHOP CELEBRATES ITS 2ND BIRTHDAY”, according to the following participation terms:

I. ELIGIBILITY: Eligibility to participate in the draw is limited to all Greek and foreign legal residents which are over fourteen (14). IOANNA KOURBELA employees, their spouses, as well as their first (A) and second (B) degree relatives, are not eligible to participate in the draw.

 

II. SPECIFIC TERMS: The specific terms of participation in the present promotion are as follows:


1. As part of the promotion “IOANNA KOURBELA ONLINE SHOP CELEBRATES ITS 2ND BIRTHDAY”, a limited edition gift will be given away with every purchase from the online shop throughout November. In addition, all customers who will make a purchase from the online shop during this period, will automatically enter in a draw and 2 lucky winners will have the opportunity to win a gift voucher worth 300 €.

2. The draw will take place at the offices of IOANNA KOURBELA in Argyroupoli, Attica. The day, time and way of the conduction of the draw will be announced in due time at the Facebook website

 https://www.facebook.com/IoannaKourbelaDesignerBrand?ref=hl

 

3. In order to participate in the promotion, the purchase of any product from the IOANNA KOURBELA ONLINE SHOP (online store) http://eshop.ioannakourbela.com is required. Every participant is entitled to multiple entries in the contest, however, he shall be entitled to claim only one personal prize.


4. The promotion prizes offered (hereinafter “prizes”) are as follows:

(a) one (1) 300 € voucher for the first winner
(b) one (1) 300 € voucher for the second winner
(c) one (1) limited edition IOANNA KOURBELA gift for each person making a purchase from IOANNA KOURBELA ONLINE SHOP until November 30th, 2014.

5. IOANNA KOURBELA reserves the right to amend and cancel the promotion with no restrictions. In addition, IOANNA KOUBELA reserves the right to postpone the draw and/or prolong the duration of the promotion.  In addition, it reserves the right to amend the terms and conditions of the promotion at any time during the duration of the promotion. Any such amendment shall be announced on the IOANNA KOURBELA ONLINE SHOP http://eshop.ioannakourbela.com


6. The names of the winners will be announced on the Facebook website of IOANNA KOURBELA https://www.facebook.com/IoannaKourbelaDesignerBrand?ref=hl and the winners will be notified by IOANNA KOURBELA by phone or email. The winners of the draw will receive an electronic voucher which will be valid only at the IOANNA KOURBELA ONLINE SHOP (http://eshop.ioannakourbela.com) until 15 January 2015.


7. In order for the winner, or the respective runner-up, to redeem the voucher, he must contact by phone the offices of IOANNA KOURBELA on weekdays from Monday to Friday and from 10:00 am until 17:00 p.m., and make his order by phone, providing the unique number printed on the voucher.

 

8. If the redemption of the coupon is not made in accordance with the present terms and  conditions, or if, otherwise, not complied with the conditions of participation in the promotion, the participation or participations respective to the specific draw, and the give-away of their respective gifts is cancelled and IOANNA KOURBELA shall not be liable.

 

9. The prizes are personal, not transferable and not exchangeable and it is not possible to replace them with others or convert them into cash at any price.


10. The responsibility of IOANNA KOURBELA, regarding the disposal of the prizes mentioned above, is explicitly limited only to the above-mentioned procedures and IOANNA KOURBELA shall not be liable for non-collection and/ or redemption of a prize by the winners or the runners-up within the above deadlines.


11. Following the completion of the promotion according to the above, the Company PANTELIS KOURBELAS & CO. LTD. disclaims any liability, and in particular it is not liable for any defects of products won by the winners or by the runners-up, and selected from the IOANNA KOURBELA ONLINE SHOP.


12. IOANNA KOURBELA reserves the right to announce the names of the winners in the media and on the Internet, to transmit audiovisual material and publish photos that have been taken during the promotion conduct and completion of the draw and also during the collection of the prizes by the winners for advertising purposes and in order for the company to be promoted at any such relevant event.

 

13. Any personal data of winners and / or runners-up which will be collected after the completion of the draw for the disposal and / or delivery of the prizes will be retained by IOANNA KOURBELA and will be used for future communication needs of the company, such as promotions, discounts etc.


14. Participation in the draw constitutes an explicit, unconditional and irrevocable acceptance of the Terms & Conditions herein.

 

15. The current terms & conditions are governed and supplemented by the Greek Law. Any dispute in regards to the promotion and the conditions of participation in the draw, that may arise in the future, is under the exclusive jurisdiction of the Courts of Athens.

 

The above terms of participation will be published on the website of IOANNA KOURBELA www.eshop.ioannakourbela.com . Each participant or third person can be further informed regarding the promotion by contacting IOANNA KOURBELA by phone (tel. No. +30 210 9942731) on weekdays from Monday to Friday and from 10:00 a.m. until 17:00 p.m.