CUSTOMER SERVICE

1. How do I place my order?
  • If you do not have an account with us you need to register at http://eshop.ioannakourbela.com/en/customer/account/create/
  • Upon registration you may proceed with your purchases and monitor your transactions
  • Once you have selected the items you wish to purchase, access your “Shopping Cart”, and click on the Continue button
  • Fill out the required fields for information regarding (1) billing address (2) shipping process (3) payment option
  • Before completing an order, you will be informed of the main characteristics; total price, quantity, shipping costs, billing method, delivery and return policy regarding the items they propose to purchase.  
  • Click to “Accept” the Terms of Use and your order is complete

Once you have successfully completed your order, a confirmation email will be sent to your registered email address from our company’s Customer Service Department email.  

Prices displayed under each product include V.A.T. (23%). Ioanna Kourbela reserves the right to change prices without prior notice. 

NOTE: Non-European Union customers may incur extra charges ensuing from the differences in currency, customs clearance expenses, import duties, product restrictions, and other local regulations for which our company cannot be held liable.  


2. Billing Methods

In order to facilitate your purchases and serve better those who wish to make purchases through Ioanna Kourbela e-Shop, we offer you the following billing options:

  • Bank Account Deposit

Please use the following information in order to deposit the total amount corresponding to your order:

Account: 1360023220001767
Bank: ALPHA BANK
Account Number.1360023220001767
IBAN Number: GR 2601 4013 6013 6002 3200 03130

Orders will be processed as soon as you have deposited the total amount corresponding to your order in the bank account shown above. 

  • By Credit Card

Ioanna Kourbela accepts all Visa and MasterCard credit cards.

Make your transactions in the secure environment of our e-shop, protected by cutting-edge secure servers. 

Your credit card will be charged on the date we ship your products. We have taken all security measures to protect transactions billed to your credit cards. 

All credit card holders must first pass our validity checks. 

  • Via PayPal

Ioanna Kourbela e-shop accepts payment via PayPal. 

  • By Cash upon Delivery

When opting for this billing method you pay (cash only) the total cost of your order when delivered to you by ACS Courier, at the delivery address registered.

This payment method is available for Greece only and includes a surcharge of 2.50euros (VAT included).  


3. Which shipping companies do you do business with?

For shipments within Greece, our company collaborates with the ACS Courier Services. To serve the needs of our international customers we collaborate with UPS. 


4. Are my transactions secure?

Our eshop.ioannakourbela.com website uses a secure server protocol so that your transactions may be safe and secure with us. Thus, your personal details, credit card number, name, and address are encrypted so that they may not be tampered with during transfer. 


5. How do I cancel my order?

Once activated, your order cannot be cancelled. 


6. Why was my credit card rejected?

Rejection of your credit card may be due to a variety of reasons, please contact the credit card authorities who have issued it. 


7. Can I add another item to the order I have just placed?

Once you have placed your order you cannot add another item to it. You need to place a new order. 


8. Why did I receive an email notification that the product is out of stock after order confirmation?

In the rare occasion that this should occur, we will proceed with the cancelation of your order at no charge to you. The reason this happened was that though our electronic system showed the item in stock, during collection of the item from our warehouse, it was found that the item is not available. 


9. Why haven’t I received my order yet? What do I have to do?

If your order fails to reach you within the time frame we have defined for you, you will need to contact us either by email at order@ioannakourbela.com or call our Customer Service Department at 0030 210-9942731 (Monday through Friday, 09:00-17:00 hours). 


10. What happens if I’m absent during delivery of my shipment?

If your shipment reaches its destination while you are absent, both ACS (in Greece) and UPS (international destinations) will attempt to reach you 2 more times during the business days following failure of delivery so you’re your shipment may reach you.

If the courier services we use are unsuccessful in reaching you, your shipment is automatically returned to us and we undertake to contact you anew. 


11. Is V.A.T. included in the price of the items I have purchased?

Yes, the V.A.T. is indeed included in the price quote. 


12. How can I monitor my order?

For items shipped to countries other than Greece, customers receive an update by e-mail which confirms successful completion of their order.

With regard to international shipments, customers may monitor the progress of their orders through the tracking number assigned to shipments by UPS and confirmed by e-mail once orders have been placed.  


13. Service & Products

Ioanna Kourbela e-Shop is liable for the quality, completeness, and validity of the information posted on its eshop.ioannakourbela.com website both in terms of the accuracy of the information posted and of the online services our e-shop provides.

It also holds the right to reservations regarding the appearance of random technical or typographical errors which cannot be foreseen or may ensue involuntarily during interruption of the website’s operation due to reasons beyond our control.

Our e-shop also holds the right to reservations as to the delivery times of the merchandise shipped when those are subject to reasons beyond its control. Ioanna Kourbela e-Shop can issue no guarantees as to the availability of its products. However, it does guarantee to notify end consumers promptly as to the non-availability of said products.

The online store Ioanna Kourbela e-Shop posts its contents (e.g., information, descriptions, photographs, displays, etc), products, and services available on the website “as is”.  


14. Security

The Ioanna Kourbela e-Shop is fully aware of the significance entailed in the Protection of your Personal Data and of your electronic transactions. To this purpose, it has taken all necessary steps by means of cutting-edge technology to ensure that your security is safeguarded to the fullest.

All information pertinent to your personal details and transactions are secure and confidential.